LG : Un service après-vente décevant

CBC Radio Canada - La Facture (Broadcast) Journalists François Sanche and Marie-Claude Pednault share the stories of Mathieu Tanguay and Serge Lemay. Tanguay had an issue with his LG fridge light switch. He attempts to replace the part which is inexpensive in the U.S. The part was unavailable in Canada or many times the price. Lemay’s six-year-old washer had a broken pump and claims that after repeat attempts to schedule a repair, he was told no LG representatives could come to his home in Deschaillons-sur-Saint-Laurent.

In the segment, Marie-Claude states, “We contacted LG Canada, who explained that measures are in place if the service does not appear to be available in a particular area.” The company adds that, "Unfortunately, in the case of Mr. Lemay, we made a mistake and that these measures were not followed.”

October 5, 2017

CBC Radio Canada - La Facture (Broadcast)

Read more: http://ici.radio-canada.ca/tele/la-facture/site/segments/reportage/40878/lg-piece-service-clientele-mauvais-plainte-reparation

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